Our packages are currently shipped exclusively via DHL.

If you are not at home, you can easily and independently redirect your package to a parcel shop near you using our shipment link.

To deliver your order to a packing station, we only need your postal number and the three-digit number of the selected packing station.

Further address information, such as the street name of the packing station, is not required and could affect delivery by DHL.

When entering the address, simply select “Packstation” and enter the necessary information in the appropriate fields.

As soon as we have handed your order over to our shipping service provider , you will receive a shipping confirmation from us by email.

In this email you will find a tracking number that you can use to track your shipment at any time in our systems or directly on the shipping service providers' websites.

Don't worry, you can always use the shipping service provider's shipment tracking to check whether your package was dropped off at a neighbor or a branch, for example.

In some cases, a second delivery attempt will be made by a different shipping service provider. All updates regarding this are available in the shipment tracking.

If you find that the package is being returned to us, please contact our customer service.

We will be happy to check whether we can send you the package again free of charge.

We offer the payment methods Paypal, credit card, Google Pay and invoice via Klarna (30 day payment term).

If you have any questions about the Klarna payment process or an existing Klarna
For payment, contact the Klarna support team on 0221
669 501 10 (available Monday to Friday from 8:00 a.m. to 6:00 p.m.,
Saturday and Sunday from 8:00 a.m. to 5:00 p.m.).

You can redeem discount and promotional codes directly in the shopping cart during the ordering process using the “Activate” button. You will be charged the corresponding discount immediately.

If you want to return your order or part of your order because you have decided otherwise, please use the cancellation policy :

Please fill out the return form and include it with your return. This ensures that
We can clearly identify your shipment and you will receive your money back quickly.

Send your order back to:

MAGS Sales GmbH
-Returns Department-
Stuttgarter Str. 20
75395 Ostelsheim

You have the option to do so within 14 days of receiving yours
to make use of your right of withdrawal.

Please note that this only applies to unopened, complete and unused items and sets.

Please note that we only provide the return label digitally. Sending by post is not possible.

As soon as we receive your return, we will check and process it.

Your refund will then be made to the payment method you used.

If you wait longer than 14 days for your refund or need assistance, please contact our customer service with your order number and the affected product(s).